Perishable Product Shipping Policy

Perishable Product Shipping Policy

Perishable Items:

We do not recommend shipping perishables via UPS Ground. We understand that some customers may desire to use ground shipping as a cost saving measure.  Therefore we allow UPS Ground as a shipping option during specified times of the year. Pet and Kennel Supply strongly advises against using UPS Ground to ship perishable products. However, due to the nature of shipping perishables, we accept no liability for the condition upon delivery of perishable items.

Please be assured that we use the highest quality insulated shipping cartons and shipping refrigerants. Refrigerant quantity is adjusted based on the time of year and shipping address. Vaccine that when placed on your cheek is "cool to the touch" is perfectly fine.

Depending upon the time of the year, available shipping methods will vary between the following:

  • UPS Ground, UPS 2nd Day Air or UPS Next Day Air (Available September 16 to May 31)
  • UPS 2nd Day Air or UPS Next Day Air (Required June 1 to September 15)  (hot months require faster shipping.)

Orders that contain perishable items do not in any way quality for free shipping.

We do not ship perishable items on Thursday or Friday for any reason.  We only ship perishable items on Monday, Tuesday, and Wednesday.  This is to ensure to our customers that if there is any delay in the shipping process that the perishable product does not sit over the weekend prior to delivery.

For the safety of your animals, we do not accept any returns on perishable items.

We do not accept any liability for items that are slow to deliver..

All claims for damaged or slow to deliver perishable items are the responsibility of the customer. Please file your claim with United Parcel Service.