We do not recomend shipping perishables via UPS Ground. We understand that some customers may desire to use gound shipping as a cost saving measure. Therefore we allow UPS Ground as a shipping option during specified times of the year. Pet and Kennel Supply strongly advises against using UPS Ground to ship perishable products. However, due to the nature of shipping perishables, we accept no liabilty for the condition upon delivery of perishable items.
Please be assured that we use the highest quality insulated shipping cartons and shipping refrigerants. Refrigerant quanity is adjusted based on the time of year and shipping address. Vaccine that when placed on your cheek is "cool to the touch" is perfectly fine.
Depending upon the time of the year, available shipping methods will vary between the following:
Orders that contain perishable items do not in any way quality for free shipping.
We do not ship perishable items on Thursday or Friday for any reason. We only ship perishable items on Monday, Tuesday, and Wednesday. This is to ensure to our customers that if there is any delay in the shipping process that the perishable product does not sit over the weekend prior to delivery.
For the safety of your animals, we do not accept any returns on perishable items.
We do not accept any liability for items that are slow to deliver..
All claims for damaged or slow to deliver perishable items are the responsibilty of the customer. Please file your claim with United Parcel Service
If you wish to return a product, you need to obtain a Return Merchandise Authorization ("RMA") number. Such RMA number is good for 10 days and must be written on the outside of the returning package. No returns will be accepted without an RMA number. All returned products must be in the same condition that they were received and in the original packaging. Please hold on to all packaging, instruction manuals, etc. until you are sure that you are happy with the products you have purchased.
It is recommended that you use a shipping method that requires a signature for proof of delivery.
Please note that return shipping charges are not included in the credit and it is your responsibility to pay for return shipping.
Returned product is subject to a 25% restocking fee. Returns/exchanges may take up to 6 weeks for processing and may be issued credit on account.
Return shipping charges are the responsibility of the customer. Any damage done to the product by the user will be deducted from the return. Please note, once a product has shipped it is considered a complete sale. If you decide you want to cancel your order after the item has shipped you will be charged the shipping. After you refuse the item(s) and we receive the product back, your credit card will be credited the full amount minus the shipping. Some products may be subject to an additional 25% restocking fee.
PLEASE NOTE ALL PRESCRIPTION ITEMS ARE NON-RETURNABLE.
These Items require a prescription from a licensed veternarian prior to being shipped to the customer. There are no returns allowed for prescription products.